PLEASE READ BEFORE BIDDING ON
THIS ITEM.
Collections
Our collection point is open 9.30am-4.30pm, Monday-Friday &
10.00am-2.00pm, Saturday from:
Hall Grove, Welwyn Garden City, AL7 4PH.
We accept PayPal, card or cash.
If you are collecting over 5 items please give us ‘48 hours’
notice before arriving.
REPLYING TO QUESTIONS
Any questions will be answered during our 9am - 5pm office working
hours Monday to Friday. (We are closed on Bank holidays)
Please read all the details to our FAQ's below and remember to add
us to your favourite sellers!
Payments
Payment & collection within 7 days please - we do not
have space to hold items for any longer.
Paid items must be collected within 4 weeks of their original
purchase date or they will be relisted, unless formally agreed in advance
by a member of our team. Feel free to message us if you have any issues
regarding our policies.
Electrical Goods/Computers/Consoles
Please note all used electrical goods with power leads that we
sell have been PAT tested on receipt of the donation. New goods and items
without leads are not tested. However, we strongly recommend that you recheck the item when you have either
collected it or had it delivered to make sure it is still safe.
We request donors to clear memory details on electrical goods we
sell and will check all items to ensure personal information has been deleted.
However, we shall have no liability for any losses, claims or damages arising
in respect of any Data which has not been deleted.
Delivery & Exclusions
We will always try to combine UK postage whenever
possible, which makes it cheaper for customers and better for the environment
too. If you do require combined postage please do not pay for any of your items
until you finish bidding on all items and message us requesting a combined
invoice.
Buy it Now
We do not offer a 'buy it now' price on our auction style items,
we will not end these auctions early.
Collection Only Items
If an item is listed as 'collection only', this is because the item
is oversized for our courier service, too fragile for transit or that we do not
have the resources to package the item. These items cannot be sent by our team
or packaged for third-party couriers.
Due to the delicate nature of paintings, if they are above a
certain size we will have to send each one separately – we will let you know if
this is the case.
Regrettably, we no longer post to the Channel Islands, Isle of
Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands,
Northern Ireland, PO Box-postcodes BT, IM, TR21-25 due to the high cost we are
charged.
Terms & Conditions
If you have any problems with your purchase, please do get in
touch with us immediately through the item first before leaving feedback. We
are a well-respected non-profit charity seller, we list our items as accurately
and honestly as we possibly can. We want all of our customers to be completely
happy with their items and we will always try to resolve any problems for you.
Items listed as 'spares or repair' or as 'untested' are items that
are faulty or simply that we can't test at our warehouse, so please bid
accordingly. We recommend that electrical items are tested by a professional
electrician.
International Customers
For International shipping, we have enrolled in eBay's Global
Shipping Programme. We are no longer are responsible for the prices of
International delivery, the prices quoted are eBay's prices and they themselves
will send an invoice & combine shipping for you.
99% Of our items are very kindly donated to us here at Isabel
Hospice to sell on eBay.
Thank you for supporting our hospice – it helps to fund our
incredible services to the local community!